Bridging the Gap: My Operational Philosophy

With 2 years as an Inside Sales Associate II at Industrial Splicing and Sling LLC, and more than four years as an Inside Sales & Customer Service Manager at The Crosby Group, my career has focused on customer experience and operational excellence. My expertise lies in managing customer interactions, fostering strong interpersonal connections, and driving performance-oriented operations within organizations. I aim to support businesses in achieving their objectives through strategic initiatives and optimized operations — leveraging customer experience and operational excellence to deliver sustainable growth and effective outcomes for both shareholders and stakeholders.

Early in my career, while working full-time in production control at The Crosby Group’s McKissick Products facility and pursuing my B.S. in Business Administration at night, I realized a fundamental truth: Data doesn't run a shop—people do.

I walked into an environment where office and shop floor communication was fractured. The result? Impossible scheduling demands, unnecessary friction, and a demoralized team held accountable for flawed inputs. I decided that "managing from behind a desk" wasn't a solution. I spent weeks on the shop floor—not just watching, but doing. I learned the mechanics of the processes, the constraints of the equipment, and, most importantly, the reality of the daily pressure shop personnel faced.

The "Architect" Mindset

By tearing down the silos between office and shop, I moved from being an administrator to an operational architect. I replaced reactive, "band-aid" scheduling with cross-functional SOPs that respected shop reality while hitting high-level business targets.

That experience defined my approach to leadership today. Whether I am managing international supply chains or streamlining inside sales, my strategy is consistent:

• Immersion: You cannot fix a process you do not understand firsthand.
• Radical Transparency: Breaking silos to create unified team objectives.
• Systemic Solutions: Solving for the root cause so the same fire doesn't need to be fought twice.

I don’t just manage processes; I build systems that empower teams to succeed.

My Professional Identity

I define my role not by the number of people I manage, but by the integrity of the systems I build and the clarity I bring to complex workflows. I am an operational operator at heart—I prefer to be in the trenches solving the structural problems that others overlook.

My approach is defined by three core traits:

• Systems-Level Precision: I see beyond the immediate task. I analyze how inputs affect outputs and identify exactly where processes break down before they fail.
• High-Integrity Communication: I don’t shy away from uncomfortable truths. Whether navigating interdepartmental friction or addressing operational bottlenecks, I prioritize objective, fact-based communication to keep projects moving.
• Challenge-Ready: I thrive in environments that require someone to "call it like it is." I am not afraid to face challenges head-on or push back when processes don't serve the bottom line.

I am a "hard-charger" for efficiency, not for titles. My goal is always to bring order to chaos and build processes that allow high-performing teams to do their best work without unnecessary friction.

Education & Professional Development

• Bachelor of Business Administration in Accounting — Oklahoma State University (GPA: 3.8)
• Project Management Coursework — The University of Tulsa

Core Competencies

Operations Management · Leadership · Forecasting · Manufacturing · Logistics · Supply Chain Management · Strategic Sourcing · Strategic Planning · Account Management · Purchasing · Budgets